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In the DMAIC process, which stands for Define, Measure, Analyze, Improve, and Control, the first step is to "Define." This step is essential because it sets the foundation for the entire project by clarifying the problem that needs to be addressed, the scope of the project, and the objectives to be achieved. During the Define phase, stakeholders identify what exactly the issue is, determine who the customers are, and what their needs entail.

By defining the problem accurately, teams ensure they focus their efforts on the right areas and address the specific needs of the organization. This step often includes the creation of a project charter that outlines the project goals, timelines, and resources required. It is crucial in preventing any miscommunication or misalignment in later stages of the project, as well as in establishing measurable criteria that will be used for evaluation in the subsequent steps of Measure, Analyze, Improve, and Control. Overall, the Define phase is about establishing a clear understanding of what the project aims to achieve, which is vital for driving successful outcomes.